Register your account to manage your Nobles Cooperative Electric account anytime from anywhere.
Use your computer, tablet or phone!
Quick Tips
Account Number (Member Number): When entering this number, please avoid using any decimal points. For instance, if your number is 12345.00, you should input it as 1234500 in the new system—whether by phone or online.
Auto Pay: Please be aware that Auto Pay will not automatically make your payment during the first month you set it up. It will take effect in the next billing cycle (30 days or the following calendar month) after your initial registration. In the meantime, you may need to pay your outstanding balance using an alternative payment method until Auto Pay is activated in the next billing cycle.
Payments Over the Phone (855-799-1641): The phone system does not accept decimal points. For example, if you are entering a payment of $129.89, you will need to input 12989 when prompted for the payment amount. The system will then confirm that you are making a payment of $129.89.
One Time Oneline Payment Option
To make a one-time payment on your account, click this button. You will need your Account/Member number for this process. Please note that this is exclusively a one-time payment option for your bill.
Although this option is available, we strongly recommend creating a SmartHub Account for greater convenience. Additionally, consider setting up AutoPay and exploring the other features that SmartHub offers.
is as easy as 1-2-3!
As you work down this page, you’ll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, and monitor usage.
How TO:
HOW CAN SMARTHUB HELP YOU?
Our SmartHub mobile app and web portal will keep you informed and will show you where to save time and money on your bills.
- Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.
- Alerts & Notifications: Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.
- Paperless Billing: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.
- Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. With access to this information, you can be in control and make decisions that can help reduce your bill.
SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.
TIPS
Here are some important steps to register for Smart Hub:
- Account/Member number: Use your account/member number to register for SmartHub. You can find your account/member number on your monthly bill. When entering this number, please avoid using any decimal points. For instance, if your number is 12345.00, you should input it as 1234500 in the new system—whether by phone or online.
- Register for your online account: We recently had a system upgrade that requires all of our members who have online accounts to register again. The new system greatly increases the amount of information you have access to with regards to your account, including your energy daily, and hourly energy usage.
- Enter your payment information or check your existing information: If you are already enrolled in automatic payments, with your bank account, you do not have to do anything new. It is recommended that you register for your SmartHub account and check your information. Your bank account will continue to get drafted monthly, on or about the 30th of the month.
- Auto Pay: Please be aware that Auto Pay will not be automatically make your payment during the first month you set it up. It will take effect in the next billing cycle (30 days or the following calendar month) after your initial registration. In the meantime, you may need to pay your outstanding balance using an alternative payment method until Auto Pay is activated in the next billing cycle.
FAQ: Setting up Smarthub
You can find your account number on a printed bill statement mailed to your residence or business.
You can also call us for assistance.
You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.
- Log in to your SmartHub account
- Click on "Notifications"
- Click Manage Contacts to add or change email address and phone numbers
- Enter verification code to activate
- Click on Manage Notifications to set up SMS and email alerts
You can save bank account and/or credit/debit card information for future one-time payments.
On the website:
- Click My Profile
- Click on Manage My Stored Payment Accounts and follow instructions
On the app:
- Select Settings
- Select Stored Payment Accounts and follow instructions
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.
How to sign up on the website:
- Click on Billing & Payments
- Click on Auto Pay Program
- Click on Sign Up for Auto Pay and follow instructions
How to sign up on the app:
- Select Bill & Pay
- Select Auto Pay Program and follow instructions
No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.
Here's how to change your preference to participate in paperless billing:
On the website:
- Click on My Profile
- Click on Update My Paperless Settings
- Choose your paperless preference
On the app:
- Select Settings
- Select Paperless Billing
- Choose your paperless preference
You can view your energy use on the website and app.
On the website:
- Click My Usage
- Select My Usage
- Then, select Usage Explorer
On the app:
- Select the Energy Use icon to view your energy use.
How to Register for SmartHUB
How to set up Auto Pay
How to manage notifications
FREQUENTLY ASKED QUESTIONS (FAQ)
- Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
- Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
- Both platforms are part of our online account management system for members.
- Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.
- The free, secure mobile app is available to download and install on mobile devices and tablets.
- Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
- The information you see in the app and on the website is shown in real-time.
- However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
- Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
- If you do receive such communication from someone claiming to be a our Employee, please report it to us.
Need More Help?
Member Service Phone Number
Make a Payment or Report an Outage 24/7
Have questions?
Your Cooperative team is here to assist with your membership and service questions.