How to Read My Bill
If you have any questions or issues, you may contact us by sending an email to nce@nobles. coop or calling 800-776-0517. Visit our SmartHub support page at nobles.coop/smarthub for more information.
A power cost adjustment (PCA) is a line item on electric bills that can be a charge or a credit. When the cost to produce power is higher than expected a charge is used to recover the added costs. When the cost to produce power is lower than expected a credit is applied to pass along those savings to members.
YOUR ELECTRIC BILL LOOKS A LITTLE DIFFERENT NOW
The design of your monthly electric bill has been updated with a new look. The new design will help you monitor your electric demand/usage each month, view usage comparisons and receive important messages from Nobles Cooperative Electric.
WHAT IS THE DEMAND CHARGE LINE ITEM ON MY BILL?
Residential and general service members are not currently charged for electric demand, but about one-quarter of the cooperative’s power supply costs are based on demand. Nobles Cooperative Electric believes that knowledge is power and we want to give you more information on how your electric demand impacts the system, in turn affecting the cost for all members. The newly designed bills will now list your electric demand as a line item.
In other words, electrical demand is like...sports!
Sports stadiums are designed to accommodate thousands of fans for just a few hours, leaving them mostly empty for the rest of the year. Despite this, the seats, restrooms, concession stands and parking spaces remain in place. In this analogy, peak demand will only occur for a few hours a year. The electric grid, like the stadium, needs to have the infrastructure in place to meet that demand, even though it won't be used at full capacity all the time.
Just as a stadium needs to be ready for the "demand" of fans buying tickets to a game, the electric grid needs to be ready for the "demand" of people turning on their air conditioners on a hot summer day or their heaters on a cold winter night. This is why we construct the infrastructure to meet the highest level of electricity consumption, even though members may not utilize that maximum capacity every single day throughout the year. This capacity is essential to ensure that the grid can meet the needs of everyone.
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Quick Tips
- Account Number (Member Number): Do not enter decimal points. For example, enter 12345.00 as 1234500 when paying online or by phone.
- Auto Pay: Your first payment is not processed immediately after enrollment. Auto Pay begins with your next billing cycle, so you'll need to make your current payment using another payment method.
- Pay by Phone (855-799-1641): Do not enter decimal points. For example, enter $129.89 as 12989. The system will confirm the correct dollar amount before processing your payment.
One-Time Online Payment
Use this option to make a one-time payment without creating an account. You'll need your Account/Member Number to complete your payment.
For added convenience, we recommend creating a SmartHub account to access features like Auto Pay, payment history, account management, and more.
Have questions?
Your Cooperative team is here to assist with your membership and service questions.