Keep the Lights On: Report Power Outages Easily

Keeping the Lights on And Restoring Power

It's difficult, perhaps almost impossible in some cases, to live without electricity in today's world. That's why Nobles Cooperative Electric does everything possible to keep the lights on and to restore service as timely as possible. By being prepared and informed, you can assist us in restoring power in the timeliest manner possible.

Report an Outage: 855-799-1641

National Outage Map

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How to Report an OUtage Using SmartHub

Steps to Take if you Lose Power

1 Check the fuses or breakers in your home or at the meter pole if you are able to. Any issues from your meter pole to your home are your responsibility. The cooperative is only responsible for fixing the problems from the meter pole to our service lines and beyond.
2 Check with your neighbors to see if their power is also off.
3 Report your outage by calling 855-799-1641.
4 Like our Facebook page to see updates and information on major outages.

Does someone in your home depend on life-support equipment?

For family members, friends or neighbors with a medical condition, electricity is their lifeline for their medical equipment.

Nobles Cooperative Electric knows how important reliable electric service is to our members and we make every effort to prevent outages, however we cannot guarantee an uninterrupted supply of electricity. Please notify Nobles Cooperative Electric if you are a member on life-support equipment. The term life-support system means a medical device that is prescribed by a licensed physician and deemed necessary to sustain critical body functions, without which a person is in imminent risk of death.

Nobles Cooperative Electric maintains this list for two reasons. First, in case of planned power outages where crews work on the lines, the co-op will try to inform these members before the outage. Secondly, during an unplanned outage, priority is given to restore power to these members on life-support devices.

Help us update our life-support listing. If you haven’t notified Nobles Cooperative Electric of your condition, please be sure to give us a call.

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Things to do prior to an outage

Update the phone number and e-mail address on your Nobles Cooperative Electric account so you can be served faster in the event of an outage.
Stay tuned to weather forecasts.
Make sure your emergency outage kit is fully stocked and easily accessible.
Develop an emergency plan that addresses any special medical needs you or your family members have. If you or a family member requires some form of life-support, make sure you are on the Cooperative’s Critical Medical Account list before an outage occurs. You may also consider obtaining a backup source of power if the power does go out for an extended period.
Keep your backup generator in good condition and test it periodically.
Purchase appliances with built-in surge protection or install surge protectors to help safeguard valuable electronic equipment such as computers and home entertainment systems. Plug computers and other sensitive equipment into a separate, grounded circuit to isolate them from fluctuations caused when a major appliance restarts (such as your room air conditioner or refrigerator). Consider having a lightning arrester installed at your main circuit panel.

The most common causes of outages

Have questions?

Your Cooperative team is here to assist with your membership and service questions.